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MSEI > Investors

Investors

Investor Service Centres

“MSEI, with a view to cater to the needs of the investors and provide counseling, has set up Regional Investor Service Centers at Chennai, Delhi, Kolkata Mumbai, Ahmedabad, Indore, Kanpur & Hyderabad. Investors may approach these centers for assistance, support or redress of their grievances against members of the Exchange.

Investors are advised to be aware of their rights and obligations before dealing with members of the Exchange.
  • Deal only with and through SEBI registered members of the stock exchange
  • Provide all details in full in the “Client Application” form along with complete set of supporting documents
  • Execute Member-Constituent agreement as per the format prescribed by the Exchange
  • Obtain a clarification from member regarding brokerage, commission, fees and other charges levied for trading
  • Obtain the proof of payment made as deposit of money/property with the member
  • Place order for buy or sell clearly in writing or in such form or manner, as may be mutually agreed
  • Ensure that the contract note is received on time with all relevant details mentioned clearly
  • Ensure the payment of funds for settlement on time and obtain the necessary receipt from the member
  • Ensure the receipt of funds from member on time as prescribed by the Exchange and in case of dispute, approach the Investor Grievances Cell of the Exchange
  • Ensure the receipt of statement of Accounts and margins on a periodical basis
  • Report errors, if any, within specific period to the member and for non rectification of errors, refer to the Investor Grievances Cell of the Exchange without delay
  • In case of surrender of membership, members declared as defaulter or expelled members, claims if any, with respect to transactions being executed through the trading system of the Exchange, may be lodged along with supporting documents to the Exchange. The Exchange publishes public notice inviting claims, if any, from investors
  • All claims, differences or disputes with members arising out of or in relation to dealings, contracts and transactions made subject to the Bye-Laws, Rules and Regulations of the Exchange may be submitted to arbitration in accordance with the provisions of the Bye-Laws and Regulations

Do’s and Don’ts

 Do’s

  • Deal always with SEBI registered members of the Exchange
  • Obtain copies of the Know Your Client form, Member-client Agreement, Risk Disclosure Document and all other documents executed by you
  • Read carefully the contents of Risk Disclosure Document which forms part of the Investor registration
  • Always insist on contract notes from the Member for trades executed and verify the same
  • Ensure sufficient funds availability in your bank account towards pay-in obligation
  • Review statement of Accounts and Margin
  • Follow up for pending documents diligently

 Don’ts

  • Don’t deal with unregistered intermediaries
  • Don’t execute any documents with any intermediary without reading and understanding the contents
  • Don’t trade on rumours
  • Don’t get swayed by promises of high returns and luring advertisement
  • Don’t make any payments in cash
  • Don’t hesitate to approach concerned authorities to resolve disputes, if any
For filing any complaints/grievances against members of the Exchange, investors may mail to
investorcomplaints@msei.in, or contact Tel No: +91 22 61129000 (Ext:9028) or write to Investor Service Center.

Head of Investor Services Centres:

Ms. Sridevi Pillalamarri
Metropolitan Stock Exchange of India Ltd.
Vibgyor Towers, 4th floor,
Plot No C 62, G - Block,
Opp. Trident Hotel, Bandra Kurla Complex, Bandra (E),
Mumbai – 400 098
Tel No.: +91 22 6112 9028

List of Regional Investor Service/ Arbitration Center
Type Description Dynamic
Regional Investor Service Centers

Complaint Format
Type Description Dynamic
MSEI complaint form against Member

Arbitration Format
Type Description Dynamic
Arbitration Application - Form No. 1
Arbitration Application - Form No. 2
Arbitration Application - Form No. 3

Appellate Arbitration Forms
Type Description Dynamic
Appellate Arbitration application - Form A
Appellate Arbitration application - Form B
Appellate Arbitration application - Form C

Please click on Complaint/Arbitration Status to view details of the same